Keynote Topics
Change in Falling Markets – Keys to Staying on Top
- Change in your vertical or die – The 7 keys to change you must know to get phenomenal results
- Why most organisations fail at implementing great ideas, and how your business can be the exception
- The 5 Reasons Why Companies Experiencing Structural Change Need to Focus On Performance & Leadership Skills
- How to Avoid Losing Your Key Performers in An Economic Shuffle
Replicating your Best – Why Bother?
- How to make $1 or $100 million by replicating your best
- How to change your team to create champions not “Also-rans”
- How winners are made not born – The 3 secrets you need to know on creating champions
- The 3 keys to replicating your best people, and how its use creates champions
- 7 Ways to replicate your top performers within your organisation
Make the Customer No. 1 or Lose Your Business
- How to focus on customer service at every step
- Why your best clients do most business with your best people, and how to double the number of those clients
- Does your team know the 10 most effective ways to give your clients what they want?
- 3 types of client relationship builder and the 1 way that works best
Financial Services Change Fast to Win
- What five key areas in your back office are making you drown, and how to change them
- How understanding your team’s beliefs can generate 300%+ improvement and what to do to get it
- Creating change in teams
- The 5 keys to creating banking teams that get better results faster
- What you must know about financial services businesses that fail
- The 3 differences between micro-management, empowerment and anarchy needed to create fast results
Coaching and its benefits
- The effect of Coaching, when it fails, and what you must do to change it
- How one credit union, increased sales by 300% in four weeks, and what you need to do to get the same results
Winning
- The 3 W’s - How your Winners Win and Why
- How to find out the 7 things your best people do and replicate them fast
- Why some financial advisers to sell 500% more insurance than others?
- The 5 keys every state manager must know
- What the best state managers do, you need to know about
Industrial Services Leadership on SITES
- Seven secrets about leadership on big projects, you need to know about to produce results faster
- How to secure buy-in, influence and negotiate so everyone wins
- The importance of understanding third-party values and beliefs in negotiation and project management
- How leaders who can break down the subconscious things they do that work, can much more rapidly and deliberately share them – the 5 ways to speed up learning
- The benefits of not only being able to not only “Build” but break rapport
The use of Language to Win
- The secrets to framing, planning, using indirect and direct language to control direction and dialogue in conversations
- The power of great leaders to ask great questions and what fails when you don’t?
- How the best safety coaches win on-site, and the rest lose
- The 5 results behind understanding motivators and attitudes to create convincing conversations
- Using the tributary model to engage and re-engage with people
Contact Centre Leadership
- The intangible “Widget” of leadership in contact centres and how to create increased results of 50 to 200%
- What does it take to build team leaders that all perform at the same level?
- The 5 keys to leadership, inside a Contact Centre you must know about to be successful
Failure in Contact Centre – How to prevent it
- Why contact centres fail, make sure you’re not making the 5 fatal mistakes
- Do You Recognise The 4 Early Warning Signs of Staff Underperforming?
- How a skills matrix based on high-performers, will save your Contact Centre’s staff turnover statistics today
Performance Focus
- The five steps to building a 50% increase in sales and productivity in less than three months
- See how easily you can improve your staff’s performance
- Unlock The Keys to Duplicating Your Top performers
Franchisors
- How to boost the performance of your franchisees fast
- How to set up a 90 day development plan for your new franchisees that generates success
- The disastrous effects of not knowing what your best franchisees do
- The seven keys to changing behaviour in your middle 50% of franchise holders
- Replicating Expertise: Your Top Performers Can Be Duplicated Throughout Your Organisation, Here’s How!
Franchisee Holders
- 5 powerful beliefs, you need to have to succeed as a franchisee
- The difference your language makes in winning or losing clients
- Why a lack of focus on the five key things that matter in your franchise make the difference between being number 1 or 200
- How to set performance and service expectations in your team that make the difference
