What specifically did you learn at the training that has made a great difference to your performance? How to match my speaking with other people I work with, made a huge difference to my performance. Knowing what different people expected of me and how to react to people and workmates in ways that will better my performance.

Prior to the training I had issues with: Confidence / Making Decisions / Communication with colleagues and clients After doing the training I was able to transform and/or change the following areas.

Ability to make decisions / Now knowing I have the support of my colleagues / HPS gave me the confidence to stand up and be in control / My communication in the workplace and with clients has changed significantly. This has resulted in everyone knowing what is going on, and other people supporting my decisions, we now all understand our roles and how to interact with each other more productively.