Industrial Services
So too is productivity, production, reduced wastage and how to teach large populations complex things faster than ever before when they work in distributed locations.
HPS is an organisation of behaviour change specialists. We model the unique internal expertise used by your top performers then use cutting-edge knowledge management technologies to propagate this information across organisations faster than has ever been possible. With a specific focus on you the client gaining massive changes in performance, our request is you consider the following questions.
Recognising Internal Success
Do you know:- The names of your very best Executive Managers, Senior Shift Supervisors, Operators, Drivers, Engineers, Line Workers, HSSE Staff, Back Office Administration Support people?
- Do you know around what criteria your best people were selected?
- Do you know how you could REALLY use these people?
- Have you built project teams that focus solely on teaching them how to leverage their expertise
- Do you have audio and/or video footage of your best people doing some of the things they do best when under high stress situations. I’m not talking generic how-to footage, but rather multimedia that shows exactly what’s done in the toughest situations.
- Does every person have access to this expert knowledge today, right now?
- Can your teams do Google-style searches that will give them access to the best ever client/customer calls made around their personal areas of weakness?
- Are you certain that the people you just asked for these answers are world experts in this field?
- Have these people given you results by doing these things in the past?
- What skills would they need to ensure their work is not a waste of time and money?
Knowledge Management
- How do you currently store the “Internal Smarts” that really matter in your organisation?
- Who moderates this information?
- Why is it them?
- Are you aware of the value of ensuring this database is kept up to date?
- Do you have documents mapped out of your best people that describe exactly what’s done on the very shifts?
- Do you have a system of linking recorded “Internal Smarts” to Wikis and blogs that enable users to access fast answers for your clients?”
- How fast can your best shift supervisors/operators/drivers/engineers get the “real” answers?
- Now consider the operators in the middle of your pack. Why do you think there might be discrepancies between shifts?
Replicating Success
- How do you currently leverage the talents of your best shift supervisors/ operators/drivers/engineers?
- Do you use workgroups for on-the-job learning?
- Are your workgroups getting significant results every week?
- If not, they are not workgroups – they are get-togethers
- Do you digitally record all workgroups and then put them up into online topics?
- Are all these sessions tagged so that any shift supervisor/operator/driver/engineer can select the “Smarts” he or she needs and listen to them as many times as necessary?
- Listened to by underperforming team members?
- Ranked by your users?
- Stored as significant in-house databases of internal smarts for new starters to get up-skilled in 20% of the time?
- What happens at meetings in your business to replicate success?
- What process do you have for taking recognised “Team Member Smarts” and turning them into several million dollar earnings?
- How do you or your staff prepare for workshops so they are failsafe and get results consistently?
- Do you have workforce plans based around your best people?
- How are these plans hedged to ensure they work consistently to get results?
- How could you take a several million dollar performance program that was a flop and fully turn it around years later?
"We’re in a time in history where an iPhone comes out and 6 months later we are up to the 3rd, 4th or even 6th generation of the device."
- Are your team world experts?
- Can they keep up with the technology?
- How do you choose who stays?
Further Information about becoming a Leader in your Pack
People need to get serious about more than just understanding their roles. We enable your business to ensure your sales, technical, customer service, and billing people actually understand what their best people do and how to increase these behaviours continuously.Move to the Front with Us
Since 1999, HPS Behaviour Change Pty Ltd has been assisting major Asian Pacific organisations to improve performance.We always work using specific objectives with clearly established quantitative outcomes and timing, contributing to client-specific business goals. Our work is collaborative in nature and involves the clients’ organisational teams and resources. The key outcome is transferring required skills to the client. Although 80% of our work is for pre-existing clients, it consists of mostly new projects. Our engagements are generally completed within one to six months.
Key benefits to you of HPS’s work include:
- The ability to use concrete knowledge management techniques
- Understanding and using knowledge sharing technologies not ever considered before
- A real understanding of your best people
- The ability to replicate results you were told were specific to people
- Increase in sales of 40-200%+
- 40-200% increases in technical speed resolution times
- Increased back office processing
- More consistent performance – teams meeting KPIs consistently
- Increased profitability of teams
- Enhanced communication between generations
- Ability to lead and develop Generation Y
- Reduced absenteeism
- Reduced time to competency – new team members learn required skills in half the time
- Teams are more aligned – reduced staff turnover, faster production times
- Greater business results – increase in sales and production
- Understanding your people – identifying people’s drivers and strategies
- Straight conversations – enabling your team to have the conversations that matter
- Convey business requirements easily, greater synergy – explosion of new ideas plus integrated sharing of ideas
