A Story – Are success maps or role performance mapping what’s needed? (Telecommunications)

26-May-2009 Other companies talk about “Success Maps”, maps created by them from a variety of other organisations. But what you offer is actually different! Do you know what Sam is doing in your Contact Centre in Malaysia or the Philippines to get 300% the results?

What he does cannot be replicated by any success map anywhere. It’s the one thing you must know today and be able to propagate fast. Are the conversations he has with your clients accessible to all operators like him?

No other organisation but yours has this information. Our aim is to show YOU and your people how to box this skills suite so high performance behaviours happen continuously in the different areas of your business. Ironically, most organisations continuously look outside for sets of boxed “Success Behaviours” or set up central departments to code “15 generic” behaviours. The fact is the cheque books get thinner as time goes by, with little or no results. Realise that when things change fast, it’s easy to change where spending goes!

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